Amazon sends a USED Blu-ray instead of a new one (part 2)

Posted: May 9th, 2011 | Author: | Filed under: Uncategorized | Tags: | No Comments »

I received the following response back from Amazon regarding shipping me a used Blu-ray instead of a new one:

Date: Mon, May 9, 2011 at 1:37 PM
Subject: Your Inquiry


I’m truly sorry to hear that the item you received didn’t include a cardboard cover (or “o-sleeve”).

Please note that the cardboard cover was only available for a limited number of this item. And unfortunately, we are unable to send you the individual cardboard cover to you.

So, if you’re interested in keeping the “Fantasia / Fantasia 2000 (Four-Disc Blu-ray/DVD Combo)” with the slight damage, I’d like to offer you a refund of $2.79, which is 10% off the price. To accept this refund, let us know and we’ll issue the refund to your Visa card.

If the above solution is not satisfactory, I suggest you to return the item for a full refund.

If you’d prefer to return the item for a full refund, please visit our Online Returns Center:

If you wish to receive a refund of $2.79 please let us know so that we’ll look into it and help you better.

Please visit the following link to provide the information we requested:

I hope this solution works for you. We look forward to hearing from you soon.

I’m committed to providing world class customer service.  Please tell me how I did by clicking the appropriate link below.

Did I solve your problem?

If not, I’m very sorry.  Please click the link below.  You’ll also have the opportunity to contact Amazon via phone for immediate help with this problem.

Best regards,

Your feedback is helping us build Earth’s Most Customer-Centric Company.

Comments are closed.